SolarWinds Service Desk May 2021 release notes

Release date: May 30, 2021

These release notes describe the new features and improvements in the SolarWinds Service Desk.

If you are looking for previous release notes for SolarWinds Service Desk, see Previous Version documentation.

New features and improvements in SWSD

Overview

Agent Productivity

• API Documentation
• Agents Can Resend Tasks Approval Requests

Reports & Analytics

• Reports enhancement

Discovery & CMDB

• Automatic Mapping of Orion nodes

Breakdown

API Documentation

We are excited to introduce a completely redesigned SolarWinds Service Desk Rest API Guide. The API calls allows customers and developers to expand and build on the SolarWinds Platform.

With this new user friendly layout you can:

• View step-by-step code examples to utilize for online modifications
• Enjoy easier search and navigation capabilities to integrate third-party apps with your SWSD and much more.

Click here to see the new and improved API Guide.

Agents Can Resend Tasks Approval Requests

You can resend approval requests to service agent users even if you’re not an admin. Rather than letting processes fall behind, if you notice and approval has gone unanswered, simply navigate to the Process tab of the relevant request and click the envelope icon next to the approval task you wish to resend.

Reports enhancement

As we always look to improve your user experience, we have made additional enhancements to the Reports section that are now available as a lab feature called Reports UI Updates & Zoom-In Functionality.

For the complete Reports section, click here.

Automatic Mapping of Orion nodes

We have enhanced the details of the Incidents created in your SWSD that are pulling from data from Orion. This will allow you to benefit from:

• Improved speed and efficiency
• Reduced risk of human error.
• A higher ITIL maturity process throughout your organization by providing the asset node ID for each incident created.

For more details about the Automatic Mapping of Node IDs, please click here.

---

Legal notices

Return to top

© 2024 SolarWinds Worldwide, LLC. All rights reserved.

This document may not be reproduced by any means nor modified, decompiled, disassembled, published or distributed, in whole or in part, or translated to any electronic medium or other means without the prior written consent of SolarWinds. All right, title, and interest in and to the software, services, and documentation are and shall remain the exclusive property of SolarWinds, its affiliates, and/or its respective licensors.

SOLARWINDS DISCLAIMS ALL WARRANTIES, CONDITIONS, OR OTHER TERMS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, ON THE DOCUMENTATION, INCLUDING WITHOUT LIMITATION NONINFRINGEMENT, ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY INFORMATION CONTAINED HEREIN. IN NO EVENT SHALL SOLARWINDS, ITS SUPPLIERS, NOR ITS LICENSORS BE LIABLE FOR ANY DAMAGES, WHETHER ARISING IN TORT, CONTRACT OR ANY OTHER LEGAL THEORY, EVEN IF SOLARWINDS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

The SolarWinds, SolarWinds & Design, Orion, and THWACK trademarks are the exclusive property of SolarWinds Worldwide, LLC or its affiliates, are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other SolarWinds trademarks, service marks, and logos may be common law marks or are registered or pending registration. All other trademarks mentioned herein are used for identification purposes only and are trademarks of (and may be registered trademarks) of their respective companies.